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When using the Octeth API, you may encounter situations where you need assistance. Our support team is here to help you. This section provides information on how to get support.

Contacting Support

You can reach out to our support team by sending an email to We strive to respond to all support requests within 24 hours during workdays.

Self-Service Resources

For quick answers to common questions or to learn more about the Octeth API, you can refer to our help portal at The portal contains a wealth of information and guides that can help you resolve common issues and understand how to use the API more effectively.

Reporting an Issue

When reporting an issue, please provide as much detail as possible to help us understand and resolve your problem quickly. Here's what you should include in your support request:

  • Your Octeth license key
  • The API call you are trying to execute
  • The API response you received
  • A detailed explanation of the problem

By providing this information, you'll help us diagnose and resolve your issue more quickly.

Remember, our goal is to provide you with the best possible support experience. Don't hesitate to reach out if you need help.

Any questions? Contact us.